Terms of service
Last updated: 7 September 2026
1. Who we are
This website, azurmode.com, is operated under the trading name Azur Mode by:
AB Com BV
Rue Picard 7, Box 100, 1000 Brussels, Belgium
Company number: 1020012804 | VAT: BE1020012804
Email: info@azurmode.com | Phone: +1 302-710-0080
These terms apply to every order placed through this website. The version published at the time of your order applies to that order; later changes never apply retroactively.
2. How we work
We operate as a dropshipping store. Our products are shipped directly to you by our fulfilment partner in Ningbo, China. This means delivery takes longer than from a local warehouse: orders are processed within 1 to 3 business days and transit takes 8 to 10 business days, so you receive your order at the latest within 13 business days. Returns are sent to our fulfilment partner's warehouse in China; see our Return & Refund Policy for details and estimated return costs.
3. Prices
3.1 All prices are shown in US dollars (USD). The price you see at checkout, plus any displayed shipping cost, is the total price you pay: all duties and import charges are included, and you will not be billed anything on delivery.
3.2 Price changes never affect orders that have already been confirmed.
3.3 If a product is listed at an obviously incorrect price, we will contact you as soon as possible. You may then confirm the order at the correct price or cancel free of charge; any payment already made is refunded in full.
3.4 Where we show a discount against a crossed-out price, the crossed-out price is the lowest price we applied in the 30 days before the start of the promotion.
4. Your order and the contract
4.1 You place your order by confirming it at checkout; this is a binding order with an obligation to pay.
4.2 The contract is concluded when we send you the order confirmation by email.
4.3 We may decline an order for legitimate reasons, for example suspected fraud or an address we cannot deliver to; in that case you will be informed and any payment refunded in full.
4.4 If a product turns out to be unavailable, we will inform you and offer an alternative or a full refund.
4.5 You can ask us to correct or cancel your order free of charge at any time before dispatch.
5. Delivery
5.1 We deliver at the latest within 13 business days after your order confirmation, and in any event within 30 days. If we cannot deliver on time, we will inform you and you may set an additional reasonable period; if we still fail to deliver, you may cancel the order and receive a full refund without delay.
5.2 The risk of loss or damage passes to you when you (or someone you designate) physically receive the goods. If your parcel is lost in transit, we will resend it or refund you in full.
5.3 Please make sure your delivery address is complete and correct. If delivery fails because of incorrect details, contact us and we will look for a solution together.
6. Returns
6.1 You can return your order within 30 days of delivery, for any reason. For customers residing in the EU, the statutory 14-day right of withdrawal applies in addition.
6.2 The full conditions, the model withdrawal form, the withdrawal button, the return address in China and the estimated return costs are set out in our Return & Refund Policy, which forms part of these terms.
6.3 We refund all payments received from you, including any standard outbound delivery costs you paid, no later than 14 days after you told us of your return. We may withhold the refund until we have received the goods back or you have supplied proof of postage, whichever is earlier.
7. Warranty
7.1 If a product is defective, does not match its description, or you received the wrong item, you are entitled to a replacement, repair or refund at our expense, including all return shipping costs. For EU-resident customers this is guaranteed by the 2-year legal guarantee of conformity; for all customers we honor defect claims well beyond delivery.
7.2 Any rights under these terms apply independently of, and are not limited by, any manufacturer's warranty.
7.3 Contact us with your order number, a description of the issue and photos, and we will resolve it at our expense.
8. Product information
We take care that product descriptions, materials, sizing and images are accurate. Minor colour differences can occur due to screen settings; this never affects your return rights or warranty rights if the product does not conform to what you ordered.
9. Payment
9.1 We accept the payment methods shown at checkout. Payment is processed securely by our payment providers; we never store your full card details.
9.2 No additional product or service is ever added to your order without your express consent.
10. Acceptable use
You may use our website only for personal, non-commercial and lawful purposes. Fraudulent use, unauthorized access attempts, distributing malicious code, and automated scraping without permission are prohibited.
11. Intellectual property
The content of this website (texts, images, logos, design) is owned by AB Com BV or its licensors and protected by intellectual property rights. Copying, distributing or commercially exploiting it without our written permission is not allowed.
12. Reviews and feedback
If you submit reviews or feedback, you confirm they are truthful and do not violate third-party rights, and you grant us the right to use them for our website and marketing. We only publish reviews whose origin we can verify, and we may remove unlawful or abusive content.
13. Our liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or intentional misrepresentation, for intentional fault or gross negligence, or for your mandatory rights as a consumer, including warranty and return rights. Subject to that, we are liable in accordance with applicable law.
14. Force majeure
We are not liable for delays or non-performance caused by events beyond our reasonable control. Your legal rights, including the right to cancel if we do not deliver within 30 days, remain unaffected.
15. Privacy
We process your personal data in accordance with our Privacy Policy, including our use of cookies.
16. Complaints, governing law and disputes
16.1 If you have a complaint, contact us first at info@azurmode.com and we will do our best to resolve it within 7 business days.
16.2 If we cannot resolve it together, EU-resident customers can turn to the Belgian Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur, North Gate II, Boulevard du Roi Albert II 8, 1000 Brussels, www.mediationconsommateur.be) or the ADR body in their country of residence.
16.3 These terms are governed by Belgian law. This choice of law does not deprive you of the protection of mandatory consumer protection provisions of the law of the state or country where you reside.
16.4 As a consumer you may always bring a dispute before the competent court of your own place of residence.
17. Severability
If any provision of these terms is found invalid, the remaining provisions remain in force. The invalid provision will be replaced by a valid one that comes closest to its intent, within the limits of the law.
18. Contact
Email: info@azurmode.com | Phone: +1 302-710-0080
Customer service: Monday to Friday, 9:00 AM to 9:00 PM EST
Azur Mode, a trading name of AB Com BV
Rue Picard 7, Box 100, 1000 Brussels, Belgium. Company number: 1020012804 | VAT: BE1020012804
Fulfilment warehouse (returns): Wang Maoqin, Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang 315100, China