Shipping policy

We believe that great style should arrive with zero hassle and zero shipping fees. That is why every order from Azur Mode ships free, anywhere in the United States.

Shipping Costs
Shipping is free on all orders, with no minimum purchase, no hidden fees, and no surcharges at checkout. The price you see on the product page is the full price you pay, plus any applicable sales tax shown at checkout.

Where We Ship
We currently ship to customers across the United States only. From big cities to small towns, if you are in the U.S., we are shipping to your doorstep.

Origin and Quality of Our Products
We work closely with carefully selected manufacturers in China, with whom we have built long-standing, trusted partnerships. This direct collaboration allows us to ensure our products are made under fair conditions and to a consistently high standard.

Before any order leaves our fulfillment center, every item passes through quality control, where it is inspected for design, workmanship, and durability. Only products that meet our standards are shipped to our customers.

Shipping directly from our fulfillment center is also what allows us to offer free shipping on every order.

Shipping Timeframes
Total delivery time = processing time + shipping time.

Order Processing Time: Orders are processed within 1 to 3 business days (Monday to Friday, excluding U.S. public holidays).

Order Cut-Off Time: Orders placed before 3PM EST on business days begin processing the same day. Orders placed after the cut-off time, on weekends, or on public holidays begin processing the next business day.

Estimated Delivery Time: Once shipped, delivery takes 6 to 10 business days, depending on your location.

Total Estimated Time from Order to Delivery: 7 to 13 business days.

Please note: shipping delays may occur during public holidays or due to carrier disruptions, severe weather, or incorrect address information. These delays are beyond our control, and regular delivery times resume as soon as possible.

Shipping Carriers
For fast and reliable delivery, we work with established carriers. Your tracking information will show which carrier is handling your delivery.

Customs and Import Duties
You will never be charged customs duties, import taxes, or handling fees on your order. All applicable costs are already included in the purchase price. The amount you see at checkout is the final amount you pay.

Tracking Your Order
Once your order ships, we will send you a confirmation email with your tracking number so you can follow your package every step of the way. If you have not received a shipping confirmation or your tracking number is not working, contact us at info@azurmode.com and we will take care of it.

Delayed or Lost Packages
If your order has not arrived within the estimated delivery window, please contact us at info@azurmode.com and we will investigate with the carrier right away. If a package is confirmed lost in transit, we will send a replacement or issue a full refund, whichever you prefer.

Packages Damaged in Transit
If your package arrives visibly damaged, please refuse the delivery if possible and contact our customer service. If the package was delivered in your absence, contact us at info@azurmode.com with photos of the damage and we will arrange a replacement or refund.

Order Changes and Cancellations
Orders can be changed or cancelled within 15 minutes of being placed. Because we process orders quickly, we are unable to guarantee changes or cancellations after this window. If you notice an error in your order, contact us immediately at info@azurmode.com and we will do our best to help before your order enters processing. Once a shipment is in transit, the delivery address can no longer be changed.

Questions?
Need help with your shipment? We are happy to assist. We respond within 24 hours on business days. Messages received over the weekend are handled on Monday.

Email: info@azurmode.com
Phone: +1 302-710-0080
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM EST

Company Information
Store Name: Azur Mode
Legal Entity: AB Community Group LLC
Registered Address: 8 The Green, Suite A, Dover, Delaware, 19901, Kent County, USA
Company Registration Number: 10182092