Shipping policy

Last updated: 7 September 2026

Where your order ships from

Azur Mode is operated by AB Com BV, based in Brussels, Belgium. We operate as a dropshipping store: your order is shipped directly to you by our fulfilment partner from their warehouse in Ningbo, China. Working with carefully selected manufacturers in China and shipping directly, without warehouses or middlemen in between, is what allows us to offer competitive prices and free shipping on every order. It also means delivery takes longer than from a US warehouse, and we would rather tell you that upfront so you order with realistic expectations. Every item passes a quality-control inspection before it ships.

Shipping costs

Shipping is free on all orders, with no minimum purchase, no hidden fees, and no surcharges at checkout. The price you see on the product page is the full price you pay, plus any applicable sales tax shown at checkout.

Where we ship

We currently ship to customers across the United States only.

Delivery time

Order processing: 1 to 3 business days (Monday to Friday, excluding US public holidays). Orders placed before 3PM EST on business days begin processing the same day
Transit: 8 to 10 business days depending on your location
Total: at the latest within 13 business days from order, and in any event within 30 days

Delivery times are estimates and can occasionally vary due to holidays, carrier disruptions or severe weather. If we cannot deliver within 30 days of your order, you can cancel and receive a full refund.

Customs and import duties

You will never be charged customs duties, import taxes, or handling fees on your order. All applicable costs are already included in the purchase price: the amount you see at checkout is the final amount you pay. If a carrier ever does ask you to pay a charge on delivery, contact us at info@azurmode.com and we will reimburse it in full.

Tracking your order

Once your order ships, you receive a confirmation email with your tracking number. If you have not received a shipping confirmation, your tracking is not working, or it has not updated for more than 7 days, contact us and we will take care of it.

Delayed or lost packages

If your order has not arrived within the estimated window, contact us and we will investigate with the carrier right away. If a package is lost in transit, we will send a replacement or issue a full refund, whichever you prefer.

Packages damaged in transit

If your package arrives visibly damaged, you can refuse the delivery and contact us. If it was delivered in your absence, send us photos of the damage and we will arrange a replacement or full refund at no cost to you; you never pay to return damaged goods.

Order changes and cancellations

You can change or cancel your order free of charge at any time before dispatch by contacting us at info@azurmode.com. Once a shipment is in transit, the delivery address can no longer be changed, and you can simply use your 30-day return right after delivery (or refuse the delivery, which we treat as a return).

Questions?

We respond within 24 hours on business days; weekend messages are handled on Monday.
Email: info@azurmode.com | Phone: +1 302-710-0080
Customer service: Monday to Friday, 9:00 AM to 9:00 PM EST
Trader: AB Com BV, Rue Picard 7, Box 100, 1000 Brussels, Belgium. Company no. 1020012804. VAT BE1020012804.
Fulfilment warehouse: Wang Maoqin, Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang 315100, China