Refund policy

Return & Refund Policy

Azur Mode is a trading name of AB Com BV, Rue Picard 7, Box 100, 1000 Brussels, Belgium. Company number: 1020012804. VAT: BE1020012804.

Our 30-day return promise

If you are not fully satisfied with your purchase, you can return it within 30 days of delivery, for any reason. For customers residing in the EU, the statutory 14-day right of withdrawal applies in addition; our 30-day window goes beyond it and applies under the same conditions.

You can let us know by:

You do not need our approval to return. To help us process your return quickly, we recommend contacting us first so we can send you return instructions, but a return will never be refused because you did not contact us in advance.

How the return periods work

Returning works in two steps:

  • Step 1: tell us within 30 days. You have 30 days to tell us that you want to return your order. This period starts on the day after you (or a person you designate) receive the goods. For customers residing in the EU, this includes the statutory 14-day right of withdrawal, which also starts on the day after delivery; our 30-day window goes beyond it on the same conditions.
  • Step 2: send the goods back within 14 days. From the day you tell us, you have a further 14 days to send the goods back. It is enough that you dispatch them before this period ends.

You can tell us in any way you like: by email, by phone, through our online withdrawal form, or with the model withdrawal form below. Using a form is optional.

Returning the goods

Send the goods back without undue delay and at the latest 14 days after telling us. It is enough that you dispatch them within these 14 days. The return address is our fulfilment partner's warehouse in China:

Wang Maoqin, Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang 315100, China

Please note before you order: because our goods are shipped directly by our fulfilment partner in China, returns must be sent to China. You bear the direct cost of returning the goods, estimated at approximately $20 to $35 depending on carrier and weight, plus any customs documentation required for export. We recommend a tracked shipping service. Keep your proof of postage: your refund is due once we receive the goods or once you provide proof that you have sent them, whichever comes first.

Condition of the goods

You may handle and inspect the goods as you would in a store; for clothing, that includes trying items on. Only if an item's value is diminished by handling beyond what is needed to establish its nature, characteristics and functioning may we deduct a corresponding amount from your refund. A return will not be rejected for signs of trying on, missing tags, or non-original packaging.

Refunds

We refund all payments received from you, including standard outbound delivery costs where you paid any (our standard shipping is free), without undue delay and no later than 14 days after you told us of your return. We may withhold the refund until we have received the goods back or you have supplied proof of postage, whichever is earlier. Refunds go to your original payment method at no cost to you, with a confirmation email the moment it is done. Depending on your bank, it may take a further 3 to 5 business days to appear on your statement.

Cancelling before dispatch

You can cancel your order free of charge at any time before dispatch by contacting us; you will receive a full refund within 14 days. If your order has already shipped, simply use your return right once it arrives (or refuse the delivery, which we treat as a return).

Damaged, defective or incorrect items

Independently of the return promise, if your item arrives damaged or defective, or you received the wrong product, contact us with your order number and photos and we will send a replacement or issue a full refund, whichever you prefer, at our expense, including all return shipping costs. You can report a defect at any time within the warranty period that applies to you: for EU-resident customers this is the 2-year legal guarantee of conformity; for all customers we honor defect claims well beyond delivery, so a problem discovered after a few weeks is never too late.

Exchanges

The fastest way to exchange is to return the original item following the process above and place a new order for the item you want.

Questions?

We respond within 24 hours on business days.
Email: info@azurmode.com | Phone: +1 302-710-0080
Customer service: Monday to Friday, 9:00 AM to 9:00 PM EST
Trader: AB Com BV, Rue Picard 7, Box 100, 1000 Brussels, Belgium. Company no. 1020012804. VAT BE1020012804.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. You can also use our online withdrawal form.)
To: AB Com BV (Azur Mode), Rue Picard 7, Box 100, 1000 Brussels, Belgium, info@azurmode.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: ______
Ordered on (*) / received on (*): ______
Order number: ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature of consumer(s) (only if this form is notified on paper): ______
Date: ______
(*) Delete as appropriate.