Refund policy
We want you to love every piece you get from Azur Mode. If something is not quite right, we have made the return process clear and straightforward, because your comfort and confidence matter to us.
Our 30-Day Return Promise
If you are not fully satisfied with your purchase, you have 30 days from the delivery date to request a return. Whether the fit was not perfect or you simply changed your mind, we accept returns for any reason within this window.
To be eligible for a return:
• Items must be unused, unwashed, and in original condition
• Tags and packaging should be intact
• Returns must include proof of purchase (your order confirmation email works just fine)
How to Start a Return
Email us at info@azurmode.com with your order number and reason for return. Our support team will confirm your return eligibility and provide the return shipping address and instructions. Please do not ship a return before receiving confirmation from our team, as unauthorized returns cannot be processed.
Return Shipping
Approved returns are shipped to our international fulfillment center. For returns due to change of mind or exchanges, customers are responsible for:
• Return shipping costs
• Choosing a trackable shipping method that supports customs clearance
• Any applicable customs duties, taxes, and handling fees on the return shipment
• Providing accurate customs documentation
We recommend keeping your tracking number until your refund is confirmed. Azur Mode is not responsible for return shipments that are delayed, rejected, or lost due to customs issues, unpaid fees, or incorrect shipping methods.
Restocking Fee
A 15% restocking fee applies to change-of-mind returns. This fee covers inspection, processing, and inventory handling, and is deducted from your refund. The restocking fee also applies to refused deliveries and unclaimed parcels that are automatically returned to us.
The restocking fee does not apply to items that arrive damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your item arrives damaged or defective, or you received the wrong product, email us at info@azurmode.com within 48 hours of delivery with your order number and photos of the issue. We will send a replacement or issue a full refund, whichever you prefer. No restocking fee applies, and you will not be asked to cover any return shipping costs in these cases.
Order Cancellations
Orders may be cancelled within 15 minutes of purchase for a full refund. Once processing has begun, cancellation is no longer guaranteed. After delivery, a return may be requested in accordance with this policy.
Refunds
Once we receive and inspect your return, we will process your refund within 10 business days. Refunds are issued to your original method of payment, and we will send you a confirmation email the moment it is done. Depending on your bank or card issuer, it may take an additional 3 to 5 business days for the refund to appear on your statement.
Please note: original outbound shipping is always free, so there is no shipping cost to deduct from your refund.
Exchanges
We handle exchanges as a return plus a new order: request a return for your original item following the process above, and place a new order for the item you want. This gets your new item to you fastest.
Questions?
We are always here to help and respond within 24 hours on business days.
Email: info@azurmode.com
Phone: +1 302-710-0080
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM EST
Company Information
Store Name: Azur Mode
Legal Entity: AB Community Group LLC
Registered Address: 8 The Green, Suite A, Dover, Delaware, 19901, Kent County, USA
Company Registration Number: 10182092